When will my item(s) ship?

All in-stock items will be shipped within seven days of ordering. Please allow up to three weeks for delivery in the United States. If your item is not delivered within this time frame, please email marcelborgwriting@gmail.com, state the issue, and provide your order number and we will respond and attempt to rectify the situation as soon as possible.

What if my item was received with excessive damage?

If your item(s) arrive with major damage such as rips, tears, or substantial folds/bends, please email marcelborgwriting@gmail.com, state the issue, attach photos of the damage, and provide your order number and we will respond and rectify the situation as soon as possible. In most cases, we will offer a replacement of the item. Please note that we cannot replace or refund orders for minor damage such as small corner dings; this type of minor damage from shipping is a risk the buyer must accept when purchasing items from our store.

How do I place an order if I am outside of the United States?

If you are outside the United States and would like to place an order, please email marcelborgwriting@gmail.com, state the item(s) you are interested in purchasing, and provide your full address. Due to varying shipping rates, we will get back to you with the shipping cost for your country. The buyer is fully responsible for any customs charges as a result of international shipping.

For any other questions, please email marcelborgwriting@gmail.com and we will get back to you as soon as possible.